Product Support Specialist, Pacific Mountain Time

As a Product Support Specialist, you will be the primary point of contact for customers in the Pacific/Mountain Time zone. You will be responsible for providing timely and effective support to customers, utilizing your technical skills in Python, Node.js, Machine Learning, and AWS. You will work closely with cross-functional teams to resolve customer issues and improve product quality.

Key Responsibilities:

• Provide timely and effective support to customers via phone, email, and chat.
• Utilize technical skills in Python, Node.js, Machine Learning, and AWS to resolve customer issues.
• Work closely with cross-functional teams to resolve customer issues and improve product quality.
• Document and track customer issues and resolutions.
• Identify and report trends and patterns in customer issues.

Requirements:

• 2+ years of experience in product support or a related field.
• Strong technical skills in Python, Node.js, Machine Learning, and AWS.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize multiple tasks.
• Strong analytical and problem-solving skills.