remote
Product Support Engineer - Vori
Support Engineer
Mid-Level Support Engineer to troubleshoot complex technical issues, collaborate with engineering teams, and ensure customer success.
About the role
Key Responsibilities
- Provide tier-3 technical support for complex product issues, including debugging and root cause analysis
- Develop and maintain internal tools for monitoring, logging, and incident response
- Collaborate with engineering teams to triage, prioritize, and resolve escalated issues
- Create and update technical documentation, FAQs, and troubleshooting guides
- Engage with customers to gather requirements and deliver tailored solutions
- Participate in on-call rotations to ensure 24/7 system reliability
Requirements
- 3+ years of experience in technical support, DevOps, or related fields
- Strong troubleshooting skills with proficiency in Linux, scripting, and APIs
- Experience with cloud platforms (AWS/GCP/Azure) and containerization tools
- Excellent communication skills with the ability to explain technical concepts clearly
- Familiarity with incident management tools and best practices
Skills
technical supporttroubleshootingapislinuxscriptingcustomer communication