remote
Product Owner Zendesk Customer Service // remote m glich - E. Breuninger& Co.
Product Manager
Lead the digital customer service transformation as a Product Owner for Zendesk, driving backlog prioritization, stakeholder alignment, and continuous improvement in a remote, agile environment.
About the role
Key Responsibilities
- Own and prioritize the Zendesk product backlog, ensuring alignment with business goals and customer needs.
- Collaborate with cross‑functional teams (engineering, design, support) to deliver high‑quality, user‑centric service features.
- Act as the primary liaison between stakeholders, translating requirements into actionable user stories and acceptance criteria.
- Facilitate agile ceremonies (sprint planning, reviews, retrospectives) and maintain product metrics to track progress and impact.
- Drive continuous improvement initiatives, leveraging customer feedback and analytics to enhance the Zendesk experience.
Requirements
- Proven experience as a Product Owner or similar role in a customer‑service or SaaS environment.
- Hands‑on expertise with Zendesk (ticketing, self‑service portals, automation).
- Strong understanding of agile methodologies and backlog management practices.
- Excellent communication and stakeholder management skills, with the ability to influence without authority.
- Fluent in German and English; remote work experience is a plus.