onsite
Product Owner - Service Resolution & Quality - SIXT
Product Manager
Lead the end‑to‑end product strategy for service resolution and quality initiatives, driving continuous improvement in customer service operations using Agile practices and data‑driven insights.
About the role
Key Responsibilities
- Define and prioritize the product backlog for service resolution and quality features, ensuring alignment with business goals.
- Collaborate with cross‑functional teams (engineering, operations, analytics) to deliver high‑impact solutions that enhance customer experience.
- Own the product vision, roadmap, and success metrics, translating stakeholder needs into actionable user stories.
- Facilitate Agile ceremonies, including sprint planning, reviews, and retrospectives, to maintain velocity and quality.
- Analyze performance data, identify root causes of service issues, and propose data‑driven improvements.
Requirements
- Proven experience as a Product Owner or similar role in customer service or operations.
- Strong understanding of service resolution processes and quality assurance practices.
- Hands‑on experience with Agile frameworks (Scrum/Kanban) and product backlog management tools.
- Excellent communication and stakeholder management skills.
- Analytical mindset with ability to translate metrics into actionable insights.