Product Owner - plume

Plume is a passion-fueled, mission-driven company that is trans-founded with a vision to transform healthcare for every trans life. We hope to make gender-affirming hormone therapy easily accessible at the touch of a button in every state of the US.

This work is deeply personal and heart-driven, and we want teammates who care about the mission and the people we serve. For the right candidates, we present a rare opportunity to do well by doing good. Plume offers an affirming, trans-centered, culturally inclusive, and fun work environment filled with purpose.

About the Role

As a Product Owner at Plume, you will serve as the tactical engine who translates strategic vision into well-executed software features that directly improve the healthcare experience for trans lives.

Every day, you will refine the backlog, guide cross-functional teams through execution, and serve as an empathetic, high-EQ connector who navigates delivery friction and team dynamics with composure. You will feel most confident in high-velocity, collaborative environments where you prioritize getting it right over being right to ensure seamless execution.

This mid-level role requires hands-on software delivery experience, a strong grasp of software delivery principles, and a deep, authentic commitment to serving those in the TGNC community. In this role, you will hone your delivery mastery and cross-functional leadership within a fast-scaling, mission-driven healthtech organization.

Responsibilities:

Create clarity for teams by turning complex healthcare requirements, operational needs, and cross-functional feedback into clear, actionable paths forward for engineering and design teams.

Own and refine the product backlog , ensuring user stories, acceptance criteria, and edge cases are meticulously defined for development teams.

Lead daily Agile delivery ceremonies , including planning, backlog refinement, standups, and retrospectives using Agile frameworks.

Translate high-level product strategy and operational feedback into actionable, well-structured technical requirements and workflows.

Build trust across cross-functional teams (Engineering, Design, Marketing, Clinical Operations, and Care Coordinators) as a high-EQ connector who resolves conflicting priorities with equanimity.

Manage feature delivery timelines and release schedules to maintain a predictable, high-velocity output across the team.

Leverage data to tell compelling stories that drive objective decision-making, using usage metrics, operational analytics, and bug reports to inform feature triage, backlog prioritization, and cross-functional trade-offs.

Monitor sprint metrics , delivery velocity, bug counts, and release health to identify bottlenecks and drive continuous process improvement.