Product Manager
Your Role: The Health Plan Correspondence (HPC) Vendor Management team is accountable for all components of vendor management for BSC’s strategic/transactional print vendor relationships.
Your Role:
The Health Plan Correspondence (HPC) Vendor Management team is accountable for all components of vendor management for BSC’s strategic/transactional print vendor relationships. The Product Manager, Senior will report to the Sr Manager of Vendor Management. In this role you will initially be assigned to manage the entire BSC book of business at O’neil Data Services (ODS), including partnering closely with vendor account and sales teams, the HPC team, marketing, brand, comms governance, GBS, IT Risk Security, Internal Audit, Stellarus, and other BSC stakeholders with work at ODS. In time, your scope will evolve to support other vendors and/or specializing in a specific modular component(s) of vendor management.
Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow – personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.
Your Work
In this role, you will:
Manage daily output vendor operational performance as a product, starting with the entire BSC book of business at ODS (marketing + transactional). This includes managing the backlog of projects with the vendor, SLA monitoring, incident, and compliance metrics, functioning as the trusted liaison between stakeholders and vendor, and support stakeholders until BSC’s close of business at 5 pm. You have strong, proactive communication skills and gracefully navigate stakeholder and vendor conflicts
Learn the details of your vendor's contract and ensure vendor management is aligned. Initiate and manage contract amendments with GBS in support of stakeholder needs. File contracts with applicable governing agencies
Work very closely with output types such as EOBs, Checks, Bills, letter systems such as MHK, Care Connect, and SmartComm
Demonstrate ability to learn from output owners and speak to them with expertise and understanding of their output
Work fluently in Jira, creating epics, stories, and tasks to accurately and timely reflect your work. Create Confluence/Grid pages when needed. Use AI to build agents to automate portions of your job, but retain your SME knowledge to audit and adjust your agent as needed
Posted July 24, 2026