Product Manager Self-Service - infobip

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.

We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let’s build what’s next, together.

What this role is all about

Today, customer expectations evolve faster than ever. People want seamless, intuitive, personalized experiences across every touchpoint. The future belongs to AI-powered, user‑friendly platforms that simplify interactions, not just for businesses, but for the people they serve. Infobip’s Portal sits at the heart of this transformation.

If you’re passionate about building products that real people love to use, improving everyday digital experiences and redefining what effortless user experience looks like, this role is for you.

Why this role matters

Behind every great experience is a great product. To continue writing our success story, we must build products that feel simple, helpful, and empowering. Even when the technology behind them is incredibly complex.

As the Product Manager for Infobip’s Self-Service Base, you will shape how users interact with our products daily. You'll design intuitive journeys and remove friction. Your role is to ensure our Portal is not only functional and stable but also converts trial users to fully onboarded customers and partners. You will bring together customer-facing teams, engineers, designers, and data insights into a single user‑centric product vision.

What you’ll do

Deeply understand user behavior, needs, and pain points through data, research, and feedback loops.

Define a clear product vision and roadmap focused on intuitive, positive customer experiences.

Advocate for the end user across the organization and ensure their needs are represented in every decision.

Collaborate closely with design and engineering to create simple, elegant interfaces and user flows.

Build features that empower users to onboard on their own, solve problems quickly, and get value with minimal effort.

Leverage behavioral data and UX research to refine and optimize the key user journeys, including the service journey.

Translate customer insights into product requirements and experience improvements.