We are looking for a Product Manager to help drive the evolution of a fast-growing SaaS platform for businesses to manage their operations end-to-end. Our platform brings together quoting, scheduling, invoicing, payments, inventory, and customer management into a single system.
This role sits at the intersection of customer needs, product development, and business outcomes . You will work closely with engineering, customer success, and leadership to define product priorities, ship impactful features, and continuously improve the user experience.
This is a hands-on, execution-focused role ideal for someone who thrives in a growth-stage environment where speed, clarity, and ownership matter.
Responsibilities and Duties:
- Develop a deep understanding of business workflows in Finance (invoicing, payments), Operations (scheduling, installations), Sales (quotes, approvals)
- Conduct customer interviews, analyze usage data, and identify pain points
- Translate real-world workflows into product requirements
- Define and prioritize product initiatives aligned with business goals
- Optimize among customer requests, technical constraints, revenue and retention impact
- Own and maintain the product roadmap
- Write clear product requirements and user stories
- Work closely with engineering to deliver features on time and at high quality
- Participate in sprint planning, backlog grooming, and release cycles
- Ensure features solve real problems—not just ship
- Partner with Engineering, Customer Success, Sales
- Analyze product usage and performance metrics
- Identify friction in user workflows
- Continuously improve usability, reliability, and feature adoption
- Support feature launches and messaging
- Ensure customer-facing teams understand new capabilities
Experience:
- 5–7+ years in Product Management with at least 3 in SaaS apps
- Experience working on SMB or vertical SaaS products (highly preferred) and workflow-based systems (CRM, ERP, job management, etc.)
- Strong ability to translate real-world workflows into software
- Experience with API-driven products, data models (orders, jobs, inventory, payments, etc.)
- Ability to understand and empathize with non-technical users
- Experience working closely with customers or customer-facing teams
- Focus on solving practical, day-to-day operational problems
- Clear and concise communicator
- Able to work effectively with distributed teams
- Comfortable interacting with leadership and customers
- Experience in construction, home services, or field-service software
- Experience with payments, invoicing, or financial workflows
- Exposure to inventory or supply chain systems
- Experience working with small business customers
Success Attributes: