Product Manager - Customer Configuration & Onboarding - ENSEK

About ENSEK ENSEK builds the cloud‑native SaaS software that’s transforming how energy retailers operate, innovate and manage at scale.

We help retailers lower operating costs, improve billing accuracy for consumers, and enhance customer experience through automation and AI‑driven insight, all underpinned by modern, cloud‑native architecture.

ENSEK is at an exciting inflection point as we scale at pace towards new international horizons. If you’re driven by solving complex, real‑world problems and want to build modern technology that accelerates the global energy transition, you’ll feel right at home with us.

Position Summary

The Product Manager for Customer Configuration & Onboarding owns a foundational and fast-expanding area of the ENSEK platform.You are accountable for the strategy, roadmap and outcomes of how user configuration, admin configuration, self-serve onboarding, digital adoption software, and customer systems are configured across the platform. As AI agents become integrated into customer workflows, you'll ensure configuration capabilities support both human and non-human actors seamlessly..You work as the connective tissue between engineering, security, commercial, and customer teams to ensure these capabilities are built right and deliver measurable business value.

Key Accountabilities and Responsibilities

Own the strategy, vision and roadmap for customer configuration and onboarding — extending self-serve capabilities to support both human users and AI agents in configuring their environments.

Define and drive product requirements for customer configuration and onboarding, working closely with developer teams to ensure systems are secure and maintainable.

Lead the customer configuration product area — understanding how configuration needs vary across customer segments and building scalable, self-service capabilities that reduce operational burden.

Make evidence-based prioritisation decisions across configuration workstreams, estimating effort and value of roadmap items and communicating trade-offs transparently with stakeholders.

Define and track key product outcomes — implementing dashboards for real-time performance visibility and using data to drive continuous improvement in system reliability and customer experience

Create and maintain a prioritised roadmap, working with your team to validate what adds value now and in future, drafting PRDs and specifications — leveraging AI to accelerate documentation.

Build long-term stakeholder relationships, implementing communications strategies and influencing effectively to drive alignment and outcomes.

Key Outcomes

A secure, self-serve onboarding and customer configuration capability that meets evolving customer and compliance requirements.

Customer configuration capabilities that reduce onboarding friction and operational support burden, wit