Product Manager, Consumer

About the Role

Claude.ai is one of the fastest-growing AI products in the world, with tens of millions of users worldwide relying on Claude across web, mobile, and desktop. As a Product Manager for Claude.ai, you’ll be responsible for core parts of the Claude.ai product experience spanning how people interact with Claude, how new model capabilities show up in the product, and how the everyday experience drives value for our users.

You'll be improving and scaling a product that has enormous reach. This requires strong judgment about what to build next, deep care for craft and quality, and the ability to move quickly with a cross-functional team of engineers, designers, researchers, and data scientists while maintaining our commitment to safety and beneficial AI.

Responsibilities

• Own the product strategy, roadmap, and execution for core parts of the Claude.ai experience across web, mobile, and desktop
• Lead the ideation, development, and launch of features on Claude.ai
• Translate frontier model capabilities into simple, intuitive experiences that a broad consumer audience can understand and love
• Analyze product metrics and user feedback to identify opportunities and optimize performance
• Use a mix of quantitative data, experimentation, and user research to deeply understand user behavior and make prioritization calls
• Set a high bar for quality and craft — sweat the details of the everyday interactions that millions of people experience
• Partner closely with design, engineering, data science, research, and marketing to ship high-impact product improvements at a fast cadence
• Balance rapid iteration with our commitment to AI safety and ethics

Qualifications

• 6+ years of product management experience, majority in consumer-focused roles
• Experience working on consumer products with millions of users
• Exceptional product taste and instincts for what makes experiences delightful
• Highly analytical and fluent in experimentation and using data to drive decisions
• Excellent communication and stakeholder management skills
• Ability to thrive in a fast-paced, ambiguous environment
• Passion for AI technology and its potential impact on society
• Technical background or ability to work effectively with engineering teams
• Founder experience is a plus
• AI product experience is a plus
• Working on products that were both B2C and B2B is a plus

Logistics

Education requirements: We require at least a Bachelor's degree in a related field or equivalent experience.

Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.