Product Manager - Chatbot
The Product Manager - Chatbot at Shopee will drive the end-to-end product development of Chatbot features, from ideation to post-launch improvements. This role involves designing and evaluating text-based chatbot models using Natural Language Processing tools, managing stakeholder expectations, and collaborating with data science and engineering teams to deliver features aligned with business goals.
At Shopee, we are developing state-of-the-art technology to satisfy the needs of our millions of customers every day. Thanks to AI technology, we have been building customer service chatbots to automatically answer customers’ questions and solve their problems and concerns. Being the first contact point for the customers when they need help, the chatbot becomes part of customers' e-commerce experience that Shopee takes very seriously, therefore we are expanding the team drastically to build next generation products.
In this role, you will help to design and evaluate the text-based chatbot models using the latest Natural Language Processing tools. You will be responsible for ensuring that the chatbot projects are executed flawlessly and then continuously optimised and extended to maximise success. Success in this role will encompass adding value in every interaction, continuously optimising the user experience and knowledge sharing with engineers, stakeholders and managers. It will lead us to better understand the value of their interactive technologies, too.
At this level, the ideal candidate will be a technically competent individual who is able to bridge the gap between operational and technical conversations depending on the audience. Through design flare, analysis and research, this role will provide product managers, business stakeholders and engineers with continually optimised conversational technologies that will not only improve Customer Experience but also maximise the ROI.
Posted June 1, 2026