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Product Manager, AI Quality
Product Manager, AI Quality
As a Product Manager for AI Quality at Glean, you will lead the Glean Model Hub, evaluating LLM models, defining the roadmap for Glean’s LLM portfolio, and managing provider relationships. This role involves driving product strategy for customer LLM experimentation, managing usage projections, and enabling customer adoption of the latest LLMs and AI-native capabilities.
About the role
About the Role
As Glean’s PM for Glean Model Hub, you will evaluate LLM models, define the roadmap for growing Glean’s LLM portfolio, manage relationships with inference and model providers, and determine product strategy for allowing customers to experiment with different LLMs. You will own projections of LLM usage, cost, and capacity planning while driving customer enablement and their upgrade adoption journey for the latest LLMs and LLM-native capabilities.
Responsibilities
- Spending a lot of time with our customers to deeply understand their knowledge needs
- Developing key parts of our product roadmap, marrying customers’ needs with our product vision
- Empowering your team by giving context, setting direction, and building alignment
- Driving customer-focused decisions, clear prioritization, and efficient execution
- Coordinating cross-functionally with leadership, go-to-market teams, and other key stakeholders across the company
- Building processes that will scale as our team and company go through rapid growth
Requirements
- You have 4+ years of experience in product management at SaaS companies, primarily serving large enterprises with responsibilities spanning AI/ML Ops and external-facing platform capabilities.
- Having built or worked with LLMs for at-scale products is a major plus.
- You have a strong technical background and experience with both UX and API driven products and 3rd party product partnerships.
- You are an excellent written and verbal communicator.
- You have a proven track record of taking ownership, taking initiative, and delivering results.
- You collaborate effectively with cross-functional partners.
- You have a learning and growth mindset.
- You are mission-first and understand that your success is measured by your product and team’s success.
- You are an early adopter in building with or adopting AI for your own product craft and you are excited about helping customers accelerate their own AI adoption journey.