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Product Manager, Agentic AI

The Product Manager, Agentic AI will define and own the vision and roadmap for customer experience within Pipedrive CRM, focusing on leveraging autonomous and semi-autonomous agents to enhance sales productivity. This role involves developing product strategy, defining agent interactions, ensuring reliable AI behavior, and collaborating with engineering and legal teams to deliver compliant AI solutions.

About the role

About the Role

As a Product Manager for Agentic AI at Pipedrive, you will be instrumental in defining and owning the vision and roadmap for customer experience across Pipedrive CRM. Your role will involve aligning with company strategy, customer needs, and market developments to identify and prioritize high-value use cases where autonomous and semi-autonomous agents can improve sales productivity and workflow efficiency.

Responsibilities

Define and own the product strategy and requirements for Pipedrive’s Agentic AI experience.
Enable the development, deployment, and operation of agentic AI capabilities.
Define how agents interact with users, CRM data, and workflows, including boundaries, controls, escalation paths, and human-in-the-loop mechanisms.
Ensure agentic behavior is understandable, predictable, and trustworthy through strong guardrails, safety mechanisms, and observability.
Contribute and partner on core platform capabilities, including agent orchestration and lifecycle management, planning, reasoning, and tool use frameworks, and memory, context, and state management.
Establish clear product interfaces, APIs, and platform contracts to enable internal teams and ecosystem partners to build on the AI platform.
Translate business, customer, and technical needs into clear product requirements and prioritized roadmaps, making principled trade-offs across experience, performance, cost, latency, reliability, and safety.
Define success metrics for agentic AI capabilities and the AI platform, and continuously evaluate impact using customer feedback, internal insights, and usage data.
Partner closely with engineering and AI/ML teams to shape technical direction.
Enable product teams across Pipedrive to adopt the AI platform effectively.
Collaborate with legal, security, privacy, and compliance to ensure responsible and compliant AI solutions.

About the role

About the Role

Responsibilities

Define and own the product strategy and requirements for Pipedrive’s Agentic AI experience.
Enable the development, deployment, and operation of agentic AI capabilities.
Define how agents interact with users, CRM data, and workflows, including boundaries, controls, escalation paths, and human-in-the-loop mechanisms.
Ensure agentic behavior is understandable, predictable, and trustworthy through strong guardrails, safety mechanisms, and observability.
Contribute and partner on core platform capabilities, including agent orchestration and lifecycle management, planning, reasoning, and tool use frameworks, and memory, context, and state management.
Establish clear product interfaces, APIs, and platform contracts to enable internal teams and ecosystem partners to build on the AI platform.
Translate business, customer, and technical needs into clear product requirements and prioritized roadmaps, making principled trade-offs across experience, performance, cost, latency, reliability, and safety.
Define success metrics for agentic AI capabilities and the AI platform, and continuously evaluate impact using customer feedback, internal insights, and usage data.
Partner closely with engineering and AI/ML teams to shape technical direction.
Enable product teams across Pipedrive to adopt the AI platform effectively.
Collaborate with legal, security, privacy, and compliance to ensure responsible and compliant AI solutions.