Product Design Intern for AI and Human Agents Platform

About the role:

We seek driven UX interns to help shape the future of Cresta’s human + AI agents platform, which powers AI-powered business workflows and automations for contact center operators. Your responsibilities will include designing the end-user experiences and the tools and workflows that enable these experiences.

As a product design intern at Cresta, you are at the forefront of a technological breakthrough with LLM and Generative AI. This unique position allows you to transform how people interact with AI meaningfully. With the help of a design supervisor, you will get to work on the end-to-end UX process, including product design, user research, and visual design elements, to create world-class experiences.

Responsibilities:

• You’ll generate novel UX ideas for Conversation Intelligence and AI Agents, considering the needs of various user personas.
• You'll analyze user and business challenges, propose feasible solutions, and collaborate with engineers to bring designs to life.
• You'll support user research, including usability testing, competitive analysis, customer interviews, behavioral insights, and metrics analysis to inform designs.
• You will prototype quickly (Figma, Cursor, Claude, Voice API, etc.) to explore different UI paradigms
• You’ll collaborate closely with Engineers, PMs, ML experts, Customer Success, and Sales teams across the organization.
• You’ll present and communicate concepts to supervisors and cross-functional teams.

Qualifications We Value:

• Currently pursuing a Bachelor's Degree in Design, HCI, or a related field, with a strong academic track record
• A strong portfolio showcasing user-centric design thinking, polished UI craftsmanship, and innovative interaction paradigms, including academic or personal projects
• Proficiency in prototyping: skilled at using tools like Cursor, Claude Code, V0, or the latest AI tools to build realistic prototypes.
• Experienced in user-centered design, with practical expertise across key UX disciplines, including interaction design, prototyping, visual design, and user research.
• Curious, adaptable, and a quick learner who thrives in a collaborative, team-oriented environment.