Product Analyst Client Solutions - Verisk

At Ignite Systems, we build technology that helps insurers and brokers operate more effectively, streamline processes, and deliver exceptional customer experiences. As our customer base continues to grow, we're looking for a Product Analyst to join our Retainer team and act as the bridge between our clients, product capabilities, and development teams. As our customer base continues to grow, we're looking for a Product Analyst to join our Retainer team and act as the bridge between our clients, product capabilities, and development teams, helping customers maxmise the value of the Ignite platform while shaping its future direction.

This is a highly visible, client-facing role that combines elements of product consulting, business analysis, customer success, and product ownership. You'll work closely with customers to understand their priorities, translate requirements into actionable outcomes, and help shape the ongoing evolution of our platform.

If you enjoy solving business problems, managing stakeholder expectations, and collaborating with technical teams to deliver valuable solutions, we'd love to hear from you.

What You'll Be Doing

• As a Product Analyst, you'll be the trusted partner for a portfolio of clients, helping them maximize value from our solutions while ensuring development priorities are aligned to business needs.
• You will:
• Work directly with clients to understand business requirements, challenges, and opportunities
• Act as the strategic owner for a portfolio of clients, balancing long-term product evolution with immediate delivery priorities
• Act as the primary point of contact for delivery discussions, change requests, and product enhancements
• Challenge client requirements and recommend alternative solutions where appropriate
• Build strong, trusted relationships with both internal and external stakeholders
• Help customers understand product capabilities and advise on best-practice use of the platform
• Collaborate closely with Product, Engineering, and Customer Success teams to ensure successful outcomes
• Facilitate discussions around scope, priorities, timelines, and solution approaches
• Make informed prioritisation decisions by balancing customer needs, commercial value, product strategy, and technical complexity.
• Own and maintain client backlogs, balancing competing priorities and business needs
• Manage, prioritise and refine development requests, balancing business value, customer priorities and technical constraints within Agile sprint cycles.
• Facilitate sprint planning and backlog refinement sessions with development teams
• Work with Product, Engineering and other Product Analysts to identify opportunities that benefit multiple customers rather than bespoke solutions