Process Developer focused on streamlining public sector operations using Lean Six Sigma, BPMN, and Agile methodologies to deliver efficient, resident‑centric solutions.
About the role
Key Responsibilities
Design, model, and optimize business processes using BPMN and process mapping tools.
Apply Lean Six Sigma principles to identify waste, reduce cycle times, and improve service delivery.
Collaborate with cross‑functional teams to implement process changes and monitor performance metrics.
Lead Agile workshops and sprint planning to accelerate process improvement initiatives.
Analyze data to support decision‑making and report on key performance indicators.
Requirements
Proven experience in process development within a public or large‑scale organization.
Strong knowledge of Lean Six Sigma and BPMN standards.
Hands‑on experience with Agile frameworks (Scrum/Kanban).
Excellent analytical, communication, and stakeholder management skills.
Ability to work independently and drive continuous improvement in a dynamic environment.