remoteonsite
Process Analytics Analyst - Trust & Safety - Genpact
Data Analyst
Analyze and improve Trust & Safety processes using data-driven insights. Build dashboards, develop statistical models, and apply process‑mining techniques to detect risk patterns and drive operational efficiency.
About the role
Key Responsibilities
- Collect, clean, and transform large datasets from multiple sources to support Trust & Safety investigations.
- Develop interactive dashboards and visual reports (Tableau/PowerBI) that surface risk trends and operational bottlenecks.
- Apply statistical and process‑mining techniques to identify fraud, abuse, and policy‑violation patterns.
- Collaborate with cross‑functional teams (risk, engineering, product) to translate analytical findings into actionable process improvements.
- Monitor key performance indicators, conduct root‑cause analysis, and recommend automation opportunities.
Requirements
- Proficiency in Python (pandas, NumPy) and SQL for data extraction and analysis.
- Experience building visual analytics solutions with Tableau or similar tools.
- Strong understanding of statistical methods and process‑mining concepts.
- Ability to communicate complex insights clearly to both technical and non‑technical stakeholders.
- Bachelor’s degree in a quantitative field (e.g., Computer Science, Statistics, Engineering) or equivalent experience.