Proactive Technical Alignment Engineer - GXA

Role Identity

The Proactive Technical Alignment Engineer (TAE) is the disciplined guardian of GXA ’s technical standards. They ensure client environments remain aligned, secure, and predictable—building the foundation that allows vCTOs to focus on strategy, relationships, and growth.

This role thrives on structure, detail, and accuracy. TAEs are independent problem-solvers, data-driven in their work, and relentless in their pursuit of documentation excellence. They are not client-facing strategists; instead, they are the behind-the-scenes technical stewards who make vCTO conversations possible.

To be successful, a TAE must bring very strong, senior-level Systems Engineer (Sr. SE) technical skills —able to operate at an L3 level across Windows Server, Active Directory/Entra ID, Office 365, Azure, virtualization, networking, Intune, endpoint compliance, and conditional access.

Summary

The ideal TAE is not a generalist firefighter —they are a specialized engineer with discipline and precision. They excel in environments where documentation, process, and accuracy are paramount. They thrive in the background, supplying the intelligence that allows vCTOs to shine in front of clients.

They are guardians of standards, custodians of documentation, and analysts of technical data. Their work reduces noise, strengthens security, and ensures GXA delivers consistent, proactive service across every client.

Core Traits & Personality

• Methodical & Disciplined – Always follows checklists, standards, and procedures with precision.
• Detail-Oriented – Notices the gaps others miss; ensures every environment is fully documented.
• Independent & Accountable – Requires minimal supervision, owns their results, and consistently delivers.
• Analytical & Data-Driven – Enjoys finding patterns in health checks and reports; skilled at root cause analysis.
• Structured Communicator – Writes clear, concise, and reliable documentation; communicates issues effectively to vCTOs and technical peers.
• Process-Focused – Believes in repeatability, standardization, and continuous improvement.

Primary Responsibilities

• Environment Alignment & Health Checks
• Perform recurring health checks across assigned clients using RMM, monitoring tools, and checklists.
• Detect misalignments in firewalls, backups, licensing, server health, Microsoft 365, and endpoint compliance.
• Provide structured reports to vCTOs with risks, gaps, and recommendations.
• Handle support escalations requiring L3 technical knowledge.
• Ensure proactive alignment and remediation in the following core areas:
• Windows Server & Active Directory/Entra ID – Validate domain health, replication, GPOs, DNS/DHCP configuration, user/role management, and Entra ID synchronization.
• Office 365 & Azure – Review conf