About the role
Computacenter is looking for Principal Transformation Consultant to join its professional services team. We are looking for someone with the ability to work on a dynamic customer focused team that requires excellent interpersonal skills.
This role will be interacting with customers, partners and internal teams, to analyse, define and implement large-scale networking projects. The scope of these efforts includes a combination of data center scale networking, system design and automation and being the face to the customer!
Annual compensation: $175K - $220K USD
What you'll be doing
- Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
- Lead end-to-end execution of customer engagement programs related to NVIDIA data center scale ensuring project timelines, SLAs and quality standards.
- Drive technical strategy, planning, and execution with customers, internal collaborators, and partners.
- Developing comprehensive technical delivery plans to optimize the customer experience to minimize operational disruptions, optimize cluster performance, increase customer resilience, pre-emptive maintenance, and drive overall smoother operations.
- Engage and build internal and external customer relationships, understanding their needs and expectations, and effectively communicating delivery status, risks, and mitigation plans to ensure customer satisfaction.
- Working with executives, engineering teams, and external partners and ensuring visibility and informed decision-making.
- Organize and lead complex technical engineering-to-engineering (hardware and software) discussions.
- Work closely with consulting, solutions, and sales teams to resolve technical and logistical issues, set correct expectations and keep the scope of the projects on track to successful execution.
- Embrace and support Computacenter ’s mission and core values.
What you have
- Bachelor's degree in Information Technology, Engineering, or related field (or equivalent experience)
- Deep customer savvy managing complex programs, especially with strategic customers with complex hardware and software architectures and requirements.
- Superb leadership skills across broad and diverse functional teams.
- Knowledge of embedded systems and AI solutions is a plus.
- Comfortable defining and driving customer programs with intimate understanding of dependencies, critical paths, key and critical landmarks, and results.
- Legally eligible to work in the United States
- Experience with IT service delivery lifecycle and methodologies.
- Ability to develop and maintain client engagements/relationships.
- Ability to design in-depth, complex technical solutions.
- In-depth knowledge of IT Infrastructure tech