Principal Solutions Architect - Observability

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

As an Observability Specialist Solutions Architect at Elastic, you will play a pivotal role in shaping how customers leverage Elastic's Observability solutions to achieve their business goals. You will act as a trusted advisor and technical authority, working closely with sales teams, customers, and partners to design and implement innovative observability solutions built on Elastic and OpenTelemetry standards.

A successful Solutions Architect is deeply curious, continually learning, and driven to challenge the status quo. This role provides an opportunity to make a meaningful impact by helping customers tackle observability problems, enabling customers to harness the full power of Elastic Observability, and contributing to Elastic’s growth in this space.

What You Will Be Doing:

• Serving as the technical lead and trusted advisor to customers, partners, and internal stakeholders for Elastic Observability solutions with a focus on infrastructure monitoring (metrics), application monitoring (tracing), and logging.
• Providing thought leadership and championing the evolution of OpenTelemetry with Elastic customers and inside the CNCF OpenTelemetry community.
• Collaborating with sales and customer teams to understand customer challenges, goals, and environments, and designing tailored observability solutions.
• Guiding customers in adopting observability standards to ensure compatibility and success with Elastic’s solutions.
• Helping customers architect for high-fidelity observability at scale.
• Leading technical discussions and demonstrations, showcasing Elastic’s Observability and GenAI capabilities.
• Developing proof-of-concept solutions that highlight the value and impact of Elastic’s Observability offerings for customer use cases.
• Developing instructional observability workshops for the field and customers.
• Creating and nurturing relationships with key decision-makers and technical leaders within customer organizations.
• Driving best practices for observability architecture, deployment, and operations with a focus on scale, performance, and cost efficiency.
• Contributing to the evolution of Elastic’s Observability products, providing feedback from the field to Product and Engineering teams.
• Representing