Principal Solution Architect - ServiceNow - Digital Velocity

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The Principal Digital Velocity Solution Architect (DVSA) is the pinnacle of the technical ServiceNow pre-sales expertise within CDW ’s Digital Velocity (DV) practice. As a senior member and trusted advisor, this individual plays a critical role in driving strategic digital transformation initiatives for our most complex and high-value ServiceNow clients. The Principal DVSA partners closely with CDW customers, internal sales, delivery teams, and technology partners to architect enterprise-grade, scalable, and innovative digital solutions that accelerate business outcomes with the ServiceNow platform. This role blends visionary leadership with hands-on technical depth. You will guide customers through transformative solution development, serve as a thought leader in the market, and help shape the future of CDW ’s Digital Velocity ServiceNow offerings. Your work will directly influence revenue growth, service innovation, and long-term client success.

What you’ll do:

• Lead the development and delivery of tailored assessment and service solutions, including architecture design, technology optimizations, health checks, deployment roadmaps, and advisory services in our ServiceNow practice.
• Drive strategic customer engagements, lead visioning sessions and align technology solutions with business outcomes.
• Partner with CDW sales and delivery leaders to define go-to-market strategies, scope engagements, perform demos, create Rough Order of Magnitude (ROM’s), Statements of Work (SOWs), and ensure successful deal closure and hand-off to Delivery.
• Serve as a recognized subject matter expert in ServiceNow and as a mentor to other architects and sales professionals within CDW .
• Maintain top-level certifications and continuing education across CDW ’s strategic partner ecosystem.
• Actively participate in and speak at industry events and conferences, establishing yourself and CDW as leaders in the digital transformation space.
• Produce thought leadership content, whitepapers, and internal enablement material to strengthen CDW ’s intellectual property and market presence.
• Build and sustain deep relationships with customers, sellers, and technology partners to foster long-term growth and customer satisfaction.
• Stay ahead of market trends and regulatory changes across verticals, advising clients on how to stay competitive and compliant.
• Proactively identify and pursue strategic opportunities to educate and empower clien