remote
Principal Product Manager, Usage & Billing - Genesys
Product Manager
Lead the strategy and execution of usage and billing products, driving AI‑powered insights and revenue optimization for a global customer experience platform.
About the role
Key Responsibilities
- Define and own the product roadmap for usage and billing, aligning with business goals and customer needs.
- Leverage AI and data analytics to uncover usage patterns, forecast revenue, and recommend pricing strategies.
- Collaborate with engineering, data science, finance, and sales to deliver scalable, secure billing solutions.
- Advise executive leadership on market trends, competitive landscape, and product positioning.
- Drive cross‑functional teams through agile development cycles, ensuring high‑quality releases and continuous improvement.
Requirements
- 10+ years of product management experience, with a proven track record in usage, billing, or subscription platforms.
- Deep understanding of AI/ML concepts and their application to product analytics.
- Strong analytical skills, comfortable working with large datasets and deriving actionable insights.
- Excellent communication and stakeholder management abilities, able to influence at all levels.
- Experience in a global, SaaS‑based customer experience or contact center environment is a plus.