Principal Product Manager - Tech, Speed AI Product and Tech - Amazon.com
Product Manager
We're looking for a Product Manager focused on defining product vision and driving roadmap execution. This lead role requires 9+ years of relevant experience.
About the role
DESCRIPTION
Define the CX vision for how customers discover, track, and act on incentives tied to Same-Day delivery — creating unified experiences that bring together progress tracking, promotional offers, and threshold-based savings into cohesive, intuitive interfaces.
Own end-to-end product strategy from customer insight through launch — including PRFAQ development, usability research, prototype validation, and iterative delivery with engineering and UX partners.
Drive cross-functional alignment across Promotions, Incentive Eligibility Services (IES), Finance, and Operations teams to build shared platforms and arbitration logic that scale across surfaces and marketplaces.
Leverage data at scale to identify opportunities in customer behavior — using large data streams to uncover how incentive structures influence cart composition, conversion, and delivery economics.
Navigate ambiguity and complexity — solving novel CX problems where multiple teams have overlapping charters, requiring strong judgment on when to partner, when to differentiate, and when to escalate.
Think globally — designing experiences and architectures (front-end CX, back-end engines, arbitration services) that are extensible across US metros and international marketplaces.
Influence technical roadmaps — translating customer experience requirements into engineering priorities, working with SDEs to balance speed-to-market with long-term scalability.
10+ years of product management or technology experience
Experience owning/driving product roadmap strategy and defining product vision
Experience with feature delivery and tradeoffs of a product
Bachelor's degree in Engineering, Computer Science, or equivalent technical field
Experience conceptualizing and launching large-scale customer-facing programs with measurable business impact
Strong background in defining end-to-end customer experiences, user flows, and data-driven product design
Ability to think big regarding feasibility of new CX models considering legal, PR, financial, and operational implications
Experience partnering with finance to build P&L models and size opportunity
Track record of influencing without authority across large, matrixed organizations
Experience with e-commerce, delivery/logistics, or marketplace platforms
MBA or advanced technical degree preferred
Own product strategy and roadmap for the Same-Day customer experience portfolio, including incentive tracking, progressive basket-building, threshold-based savings, and cross-surface delivery messaging.
Define long-term CX platform architecture and drive ownership clarity across partner teams (Promotions, IES, Operations, Finance).
Serve as single-threaded product owner for Speed CX initiatives with L10/S-team visibility and VP-level governance.