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Principal Product Manager | AI Support Applications
Principal Product Manager | AI Support Applications
The Principal Product Manager will lead the strategic direction and execution of AI-powered products within Epicor's Cognitive ERP portfolio, focusing on LLMs, RAG, and AI-enhanced user experiences. This role involves managing the full product lifecycle, orchestrating a multi-year AI product roadmap, and collaborating with cross-functional teams to deliver customer-centric solutions.
About the role
About the Role
As a Principal Product Manager at Epicor, you will lead the strategic direction and execution of our AI-powered products and solutions across our Cognitive ERP portfolio. You will drive innovation in areas such as large language models (LLMs), retrieval-augmented generation (RAG), and AI-enhanced user experiences. Your role will be key in shaping our product roadmap, collaborating across teams, and delivering intelligent, customer-centric solutions that drive measurable impact at scale.
What You Will Be Doing
- Defining and driving the strategic direction, vision, and priorities for AI applications and features within Epicor’s Cognitive ERP.
- Managing the full product lifecycle—from ideation through launch and ongoing enhancements—by collaborating closely with cross-functional teams.
- Orchestrating a multi-year AI product roadmap in partnership with executive leadership, development teams, and business stakeholders.
- Balancing the delivery of new AI features with enhancement requests based on customer feedback, usability insights, and market trends.
- Evaluating and updating pricing models using customer value analysis and ROI assessments.
- Leading cross-functional team meetings, aligning engineering, data science, UX, and marketing on product priorities.
- Supporting go-to-market strategies by working with Product Marketing to develop positioning, demos, enablement materials, and customer references.
- Engaging directly with customers and advisory groups to gather feedback, validate product directions, and ensure alignment with real-world needs.
- Staying current with AI/ML and GenAI trends and technologies, identifying opportunities for integration into product development processes and experiences.
What You Will Likely Bring
- 10+ years of progressive product management experience with a strong track record of successful product launches.
- 4+ years of specialized experience working in AI, machine learning, or intelligent automation domains.
- Bachelor’s degree in Computer Science, Engineering, Business, or a related field (or equivalent experience).
- Expertise in customer empathy, user-centered design, value proposition development, and product validation.
- Strong business acumen and experience performing ROI analysis and strategic pricing evaluations.
- Experience leading cross-functional teams across engineering, UX, marketing, and data science.
- Solid understanding of Agile methodologies and the software development lifecycle.
- Familiarity with SaaS products and cloud-based AI architectures.
What Could Set You Apart
- Advanced degree such as an MBA or a Master’s in AI/ML.
- Basic proficiency in programming (e.g., Python, C#) and ability to communicate effectively with technical teams.
- Hands-on experience with AI/ML frameworks such as TensorFlow, PyTorch, or scikit-learn.
- Familiarity with GenAI tooling including prompt engineering, RAG, and model evaluations.
- Exposure to ETL pipelines, data engineering concepts, and supporting infrastructure.
- Experience with ERP platforms, ERP migrations, or customer support systems.
- A visionary, "founder mode" mindset—comfortable owning end-to-end outcomes and solving complex problems with agility.