remote
Principal Product Manager, Google Gemini Enterprise for Customer Experience - Five9
Product Manager
Lead the vision and delivery of Google Gemini Enterprise solutions that transform customer experience, driving AI‑powered features, cloud integration, and data‑driven insights for a global contact‑center platform.
About the role
Key Responsibilities
- Define and execute the product strategy and roadmap for Google Gemini Enterprise within the customer experience suite.
- Collaborate with engineering, design, data science, and sales teams to deliver AI‑driven features that enhance agent productivity and CX outcomes.
- Gather market, customer, and competitive insights to prioritize initiatives that drive adoption and revenue growth.
- Own the end‑to‑end product lifecycle, from concept and requirements gathering through launch, measurement, and iteration.
- Establish success metrics, monitor performance, and communicate impact to senior leadership.
Requirements
- 10+ years of product management experience, preferably in cloud SaaS or contact‑center solutions.
- Proven track record launching AI/ML‑enabled products that improve customer experience.
- Strong analytical skills with the ability to translate data insights into product decisions.
- Excellent stakeholder management and communication skills across technical and business audiences.
- Bachelor’s degree in Computer Science, Engineering, Business, or related field; advanced degree a plus.