Engageware’s Enterprise Appointment Scheduling platform is the backbone of how leading financial institutions, healthcare organizations, and enterprise brands connect customers to the right person at the right time. As Principal Product Manager, you will own this product line end-to-end — its vision, its roadmap, its AI-powered future, and its business outcomes.
This is a senior individual contributor role with outsized influence. You will set the three-year product strategy, engage directly with enterprise customers and executive stakeholders, define how AI transforms appointment intelligence, and drive engineering to build it. If you have ever wanted a seat at the table where product direction is decided — at a company where scheduling sits at the intersection of AI, financial services, and digital transformation — this is it.
What You’ll Do
Product Vision & Strategy
- Own the multi-year product strategy for Engageware’s Enterprise Appointment Scheduling suite, including the core scheduling platform, intelligent routing, resource management, and omnichannel booking experiences.
- Define and communicate a compelling product vision to customers, engineering, and executive leadership — grounding decisions in market trends, competitive dynamics, and customer insights.
- Make hard prioritization calls with incomplete information; align the roadmap with business goals and customer segment priorities.
- Serve as the internal and external voice of the product — in executive reviews, at customer advisory boards, and in prospect conversations alongside sales.
AI Innovation & Future Use Cases
- Own the AI roadmap for appointment scheduling — defining where intelligent capabilities create the most customer value: smart routing, predictive availability, conversational booking, capacity optimization, and proactive engagement.
- Partner with engineering and data science to evaluate feasibility, make build-vs-buy-vs-partner decisions, and bring AI features from concept to production.
- Stay ahead of market and technology trends to ensure Engageware’s platform remains meaningfully differentiated.
- Define and validate AI use cases through structured experimentation — not just vision documents.
Customer & Market Engagement
- Engage directly and regularly with enterprise customers — particularly in financial services (retail banking, credit unions, wealth management, mortgage) — through discovery sessions, design partnerships, QBRs, and advisory boards.
- Lead structured product validation: form hypotheses, design discovery, and build confidence before committing to build.
- Develop and maintain deep expertise in the enterprise appointment ecosystem — how banks and other regulated institutions manage customer engagement, resource scheduling, and digital-to-physical journeys.