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Principal Product Designer - NSW Government
Product Designer
Lead the design of Service NSW’s authenticated web experience, driving user‑centric solutions across web and mobile with advanced UX, UI, and prototyping skills, while shaping a cohesive design system and championing accessibility.
About the role
Key Responsibilities
- Lead end‑to‑end design of the authenticated web experience, ensuring seamless, secure, and engaging interactions for Service NSW users.
- Collaborate with product managers, engineers, and stakeholders to translate business goals into intuitive user flows and high‑fidelity prototypes.
- Develop and maintain a unified design system, establishing consistent patterns, components, and accessibility standards across all digital touchpoints.
- Conduct user research, usability testing, and data analysis to inform design decisions and validate solutions.
- Mentor junior designers, fostering a culture of continuous improvement and design excellence.
Requirements
- 10+ years of product design experience, with a proven track record in large‑scale digital services.
- Expertise in UX/UI design, interaction design, and prototyping tools such as Figma, Adobe XD, or equivalent.
- Strong understanding of accessibility (WCAG) and inclusive design principles.
- Excellent communication skills, able to present complex concepts to diverse audiences.
- Experience working in a fast‑paced, cross‑functional environment and managing multiple projects simultaneously.