About the job
This position is needed to act as the "bridge" between our most complex enterprise accounts and our Product teams. You will scope, design, and validate how complex multi-product solutions fit into the client’s ecosystem and help paint the long-term Twilio vision for our customers. You will be a critical partner cross-functionally, working with product, engineering, and marketing to identify and share technology patterns and shifts from our clients (and prospects) to influence product strategy.
Responsibilities
- Develop your expertise of the Twilio platform, use cases and buyer personas, while staying current on Customer Data Platform, AI, and data engineering trends
- Architect the Technical Win: Scope, design, and build multi-product solution architecture and compelling presentations to secure the Technical Win, in partnership with core sales, core SE, and Enterprise Strategist teams
- Design creative solutions across customer data flows, AI decisioning, and end-to-end customer journey design
- Educate cross-functional teams on product specific knowledge, enablement, strategy, and solutions / use cases (Sales, Presales, Marketing, Enablement, CS, Product, etc.)
- Mentor sales and SE team members on value-selling strategies and complex solution selling
- Document recent patterns and technology shifts with our clients and prospects to influence Product and R&D strategy via GTM interlock and Product Life Cycle processes
- Drive Thought Leadership: Proactively contribute to the Specialist Org strategy and the multi-product GTM motion
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
- Demonstrated ability to lead complex solutions sales cycles, including novel solution scoping, design, and validation
- Expert stakeholder collaboration and influencing skills
- 6+ years of progressive presales experience, including complex solution architecture
- 2+ years of demonstrated expertise in CDP and/or martech related platforms - including data engineering, data modeling, and/or cloud data warehouse
- Strong track record of excellent verbal and written communication skills, and driving deal strategy with creative and compelling storytelling
- Experience selling and designing solutions across multiple product areas within a CDP or Martech-related platform
- Confidence influencing and engaging with a highly skilled and experienced audiences including C-level executives
Desired:
- Experience working in an overlay or specialist presales capacity
- Experience collaborating with product on strategy, positioning, and roadmap