Principal Partner Implementation Manager - Hi Marley

Insurance touches people during some of the most challenging moments in their lives. Hi Marley is on a mission to transform how the P&C industry communicates, making those moments faster, easier, and more empathetic for carriers and the customers they serve. We build AI-powered software that keeps everyone in the claims conversation informed and connected. If you believe insurance can combine operational excellence and automation with a human touch, we’d love to meet you.

As a Principal Partner Implementation Manager at Hi Marley, you will own the strategy and execution behind our most complex, highest-impact partner implementations — setting the standard for how we onboard partners onto Hi Marley’s collaboration platform and connect key players across the insurance ecosystem. You will operate as a strategic advisor to partner executives and internal leadership alike, shaping implementation methodology, mentoring other Implementation Managers, and translating patterns across partnerships into product and process improvements that scale. This is a role for someone who has mastered the craft of complex, multi-stakeholder implementations and is ready to help define how the function operates. Teamwork and shared enthusiasm is a core part of our culture, which is why this role involves joining us in the Boston Office for 2-3 days each week.

What You’ll Do:

• Own end-to-end delivery of our most strategic and complex partner implementations, acting as the senior project leader from kickoff through Customer One go-live and beyond
• Serve as a trusted strategic advisor to partner executives and senior internal stakeholders, shaping how partnerships are structured, sequenced, and scaled
• Define and evolve the implementation methodology, playbooks, and best practices used across the Implementation team, raising the bar for consistency and quality
• Lead discovery and solution design for the highest-complexity partner engagements, architecting workflows, events, and messaging experiences that set precedent for future implementations
• Identify, articulate, and quantify the value delivered to partners, carriers, and policyholders, and use those insights to inform partner strategy and internal prioritization
• Partner with Product and Engineering leadership to translate cross-partner patterns and recurring friction points into roadmap input and platform improvements
• Own the escalation path for at-risk or high-visibility implementations, bringing structure and clarity to ambiguous or high-pressure situations
• Represent Hi Marley externally as a subject-matter expert in partner and executive-level conversations and strategic reviews
• Drive initiatives that scale the implementation function itself — tooling, process, and team capability — to support Hi Marley’s growth

What We’re Looking For: