Principal Implementation Specialist, Digital Technologies - Medtronic

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

The Digital Technologies Business Unit (DTBU) is implementing cutting-edge AI technology, computer vision, and augmented reality in the operating room (OR) to augment surgical coaching, and eventually, performance. Our goal is to deliver safer surgery around the world. Our Touch SurgeryTM Video solution is an innovative video management and data analytics platform for hospitals that includes the DS1 Computer, our first OR device, allowing surgeons, OR team members, and trainees to securely access videos of their procedures shortly after surgery.

As a Principal Implementation Specialist, Digital Technologies ,​ you will take on a pivotal role in advancing our implementation projects. As part of the Customer Success team, your responsibilities will follow the customer journey, including pre-sales, implementation, Go-live and post-Go-live. You'll be a part of a Global team, and a key partner to sales, product and engineering teams.

For Austria: yearly targeted salary starting from €90.000 with the willingness to market-based overpayment depending on professional qualification and experience.

Responsibilities may include the following and other duties may be assigned:

Project manage multiple concurrent full-cycle implementations of Touch Surgery Ecosystem at major hospital systems, ensuring projects are executed on-time and within budget.

Engage with clinical and administrative stakeholders and ensure polished communication and collaboration throughout each deployment project with Surgeons, Nurses, OR Managers, Residents, Hospital IT and Biomedical Engineering.

Develop and maintain a deep understanding of the Touch Surgery Ecosystem and build working relationships with internal product and engineering teams to ensure real-world client feedback is incorporated into future product development.

Lead Kickoff and Training Presentations for clinical audiences and provide Go-Live support in the operating room.

Test and install our hardware solutions in live operating rooms prior to deployment, including network configuration.

Partner with the sales team and project manage and support pre-sales activities, including IT, privacy and cybersecurity reviews, leveraging Medtronic ’s expert teams when required.

Monitor account health post Go-live and create and execute action plans to increase adoption and prevent account risk.

Required Knowledge and Experience:

Bachelor’s degree required.

Previous minimum experience of 4 years working in hospital Operating. Rooms/Procedural rooms from either a clinical, technology, consultancy or medical device perspective.

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