Principal, Compliance Taiwan Product Compliance, Risk Integrity & Audit

Company Introduction

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. We have recently launched our services in Taiwan including Rocket Delivery which offers next-day delivery for a wide selection of items at affordable prices and Rocket Overseas which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.

We are seeking a highly experienced and strategic Principal, Risk Management, Regulatory Intelligence Safety and Compliance to join our team. This role will be responsible for leading our efforts to identify, assess, and mitigate risks associated with third-party sellers and their products. The ideal candidate will have a strong background in risk management, regulatory compliance, and safety standards, with a proven ability to drive solutions and influence stakeholders.

What will you do?

1. Compliance Frameworks & Audit Standards

• Maintain and update product compliance audit checklists and guidelines covering 1) Product listings and required disclosures, 2) SDP and labeling requirements, and 3) Product recall reporting and safe disposal obligations
• Ensure audit materials remain aligned with current regulations and internal compliance policies
• Propose updates to controls and requirements based on audit outcomes and regulatory changes

2. Risk-Based Audit Planning & Execution

• Develop and execute a risk‑based audit plan for product compliance processes, including analysis of customer complaints, defect reports, and safety signals
• Conduct deep‑dive reviews to identify root causes of compliance failures
• Escalate recurring or systemic issues to leadership and relevant stakeholders
• Track corrective actions, follow up on remediation progress, and validate closure

3. Data Analysis & Corrective Action Ownership

• Analyze regulatory engagement and compliance audit findings to identify compliance risk trends
• Develop and maintain metrics and reporting to monitor compliance health and remediation effectiveness
• Translate findings into clear corrective actions and policy recommendations
• Partner with stakeholders to implement upstream changes that reduce repeat issues

4. Regulatory Research & Impact Assessment

• Research and monitor applicable laws, regulations, and product compliance standards
• Assess the impact of regulatory changes on existing policies, processes, and requirements
• Communicate regulatory updates and required actions to business, policy, and compliance partners
• Support the incorporation of new regulatory requirements into audit processes and compliance controls

5. Product Safety & Compliance Risk Management

• Identify and assess risks related to product safety