Principal Client Value Partner - Retail

Celonis is the global leader in Process Intelligence and the pioneer of Process Mining technology. As one of the world’s fastest-growing enterprise SaaS companies, we are changemakers pushing the boundaries of what’s possible. We invest heavily in advanced AI capabilities—specifically our Process Intelligence Graph—to turn data insights into immediate business action. We believe there is a massive opportunity to unlock global productivity and sustainability by placing intelligence at the core of every business process. Join our mission to make processes work for people, companies, and the planet.

The Opportunity

Are you a business outcome-driven transformation leader with 15+ years of experience designing and operationalizing large-scale cloud, edge, and AI platforms? We are looking for a Client Value Partner to bridge the gap between business and technology for top-tier retail, CPG, and logistics enterprise accounts.

You will act as a senior technical advisor to C-suite executives, guiding teams from prototype to production at a global scale. By combining Process Intelligence software (Celonis) with cutting-edge Edge AI and cloud technologies, you will map strategic goals to a long-term vision, deploy Process Mining Centers of Excellence, and architect large-scale transformational programs at Fortune 500 clients.

The Work:

Identify & Frame Value

• Translate Strategy to Operations: Analyze the client's strategic goals and map them to a long-term vision utilizing Process Intelligence software.
• Target High-Impact Areas: Architect the C-suite agenda by optimizing entire value chains, specifically targeting areas like procurement operations and inventory management. Integrate store-level anti-shrink detection, robotics, and automation enabling new retail concepts.
• Build the Business Case: Develop robust Business Cases and AI roadmaps in support of organizations. Identify opportunities for general automation, Edge compute, and AI/ML pipelines across hybrid infrastructures.
• Undertake Value Assessments: Leverage deep product knowledge as a certified Celonis Value Assessment Expert to communicate value opportunities and strategic roadmaps.

Realize & Orchestrate Value

• Drive Engagement Success: Head several Process Improvement workstreams for transformational programs at Fortune 500 clients.
• Orchestrate the Ecosystem: Deploy Process Mining Centers of Excellence to support the deployment and operationalization of Celonis. Coordinate technical teams to deliver architecture reviews, executive workshops, demos, and technical execution.
• Solve Systemic Challenges: Develop custom data models, data dashboards, and automations to identify and correct errors, and execute requirements gathering to prevent mismatches of invoices, goods receipts, and purchase orders.
• Facilitate Workshops: Fa