Principal Client Onboarding & Implementation Manager - Ometria

Role: Principal Client Onboarding & Implementation Manager

Location: Remote (US).

Who are we?

Ometria is a Customer Data and Experience Platform built for retail marketers to be the fastest route to sustainable growth. Our platform combines the data unification and customer insight of a CDP with an experience platform, letting retail marketers plan and launch their most profitable campaigns and create personalised experiences across email, mobile, on-site, social, direct mail and more.

We're trusted by some of the fastest-growing retail brands in the world, including Brooklinen, Davines, Steve Madden and Sephora. We have over 120 Ometria ns across North America and Europe, and have raised $75m from investors including Infravia Capital Partners, Octopus Ventures and Summit Action.

The role

Reporting to the VP of Professional Services, you'll be the most senior post-sales technical delivery resource in North America, owning the end-to-end onboarding and integration of our largest and most complex enterprise clients.

These are multi-market retailers with bespoke integration requirements, multiple internal stakeholders and high expectations. You'll take full ownership of project delivery — from scoping and planning through to go-live and beyond — while working closely with our North American CS, Sales and Solutions Architecture teams and partnering with the wider Professional Services team in EMEA.

This is a role for someone who is as comfortable in a room with a CTO as they are in the weeds of a complex data integration. You'll set the standard for enterprise delivery in the US and play a meaningful part in how we build and refine our PS practice as the business grows.

What you'll be doing

Own enterprise project delivery end to end

• Lead onboarding and integration projects for our most complex North American enterprise accounts, managing all internal and external stakeholders to agreed timelines and deliverables
• Create and maintain detailed project plans that account for the complexity of multi-market, multi-stakeholder environments
• Proactively identify and manage risks throughout the project lifecycle, escalating where needed and resolving blockers before they become client issues
• Ensure every integration solves the client's agreed use cases and that all custom-built work is fully documented with clear alerting and maintenance in place

Drive stakeholder alignment and client confidence

• Build and maintain strong relationships with both technical stakeholders (CTOs, Directors of Digital, tech agencies) and commercial stakeholders (CMOs, Marketing Directors) at enterprise level
• Lead client meetings with clear agendas, structured talk tracks and timely follow-up
• Set and manage expectations clearly throughout — on timelines, deliverables and communicatio