Principal AI Project Manager, CX
The Principal AI Project Manager, CX will lead the delivery of complex, enterprise-scale AI Programs, driving strategic customer programs and ensuring successful execution of high-visibility AI and software projects. This role involves partnering with senior executives, managing cross-functional teams, and owning the delivery strategy for large, multi-workstream AI programs from kickoff to business adoption.
We are seeking a highly accomplished Principal Project Manager with deep experience delivering complex, enterprise‑scale AI Programs. This role leads strategic customer programs, drives cross‑functional alignment, and partners directly with senior executives to ensure successful delivery of high‑visibility AI and software projects. The ideal candidate brings 15+ years of project/program management experience, a proven record of leading AI/GenAI deployments, and exceptional leadership in guiding project teams, influencing stakeholders, and shaping customer outcomes.
As a Principal Project Manager, you will own the delivery strategy for large, multi‑workstream AI programs, ensuring clarity of scope, alignment with business value, and disciplined execution from kickoff through business adoption. You will operate as the senior point of accountability, navigating executive‑level discussions, managing complex risk landscapes, and mentoring PMs and cross‑functional contributors.
Posted June 11, 2026