onsite
Principal AI Engineer - Gorgias
AI Engineer
Lead the design and delivery of large‑scale conversational AI solutions for ecommerce, driving end‑to‑end model development, deployment, and optimization using Python, deep learning frameworks, and cloud services.
About the role
Key Responsibilities
- Architect and build scalable AI agents that handle sales, support, and re‑engagement across the customer journey.
- Lead end‑to‑end model lifecycle: research, prototyping, training, evaluation, and production deployment.
- Collaborate with product, design, and engineering teams to integrate AI capabilities into the platform while maintaining brand voice and quality.
- Define and implement best practices for data collection, annotation, and continuous model improvement.
- Mentor senior engineers and drive technical excellence across the AI organization.
Requirements
- 10+ years of experience in AI/ML, with a strong focus on conversational AI, NLP, and large language models.
- Expertise in Python and deep learning frameworks such as TensorFlow or PyTorch.
- Proven track record deploying scalable AI services on AWS (SageMaker, Lambda, ECS/EKS).
- Hands‑on experience with LLM fine‑tuning, prompt engineering, and evaluation metrics for dialogue quality.
- Strong problem‑solving skills, ability to lead cross‑functional teams, and excellent communication of complex technical concepts.
Skills
pythonmachine learningdeep learningnatural language processingaws