Presales Solutions Architect - Google Cloud - TTEC Digital

At TTEC Digital , we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

The TTEC Digital Google Partner Practice is a Google Cloud Contact Center Artificial Intelligence (CCAI) platform launch partner that can train, test, secure, deploy and integrate CCAI and the Vertex AI suite to produce multi-platform, data informed, enterprise solutions that fuel the exceptional employee and customer experience (CX).

We are seeking a Google Presales Solution Architect to join our team as a specialized cloud-native expert. This role represents a strategic expansion of our capabilities, designed to perfectly complement our existing Contact Center experts. This is a remote role, based in the US.

We are looking for a "True Google" technologist —someone deeply versed in the Google Cloud Platform (GCP) ecosystem—to act as an overlay and partner to our broader architecture team. In this role, you will have the unique opportunity to exchange expertise : you will help our current architects deepen their understanding of Google infrastructure (Compute, Security, Networking), while capitalizing on their mentorship to expand your own skills in Cloud Contact Center and Customer Experience (CX) strategy.

You will report directly to the Director of Solution Architecture and play a pivotal role in evolving our technical strategy, managed services offerings, and demo environments.

What you'll be doing:

Google Cloud Architecture & Team Enablement

• Act as the primary technical overlay for the solution architecture team, bringing deep GCP expertise to complex pursuits.
• Cross-Pollinate Expertise: Champion a culture of knowledge sharing by helping CCaaS-focused architects understand the broader Google ecosystem, while learning best practices in CX innovation from them.
• Architect and deploy custom applications and AI agents using Google Cloud native services , including Cloud Run, Cloud Armor, and Compute Engine .
• Serve as the Subject Matter Expert (SME) for quoting and pricing Google Cloud consumption , ensuring accuracy in complex cost modeling for clients.

Strategic Offer Development & Innovation

• Collaborate with the Director of Solution Architecture to design and structure Managed Services offerings , helping us sell ongoing support layers alongside professional services.
• Drive the integration of advanced capabilities, such as generative AI and predictive analytics, into TTEC Digital ’s solution portfolio.
• Evolve and maintain a set of demo and POC environments to support rapid, robust, and bespoke demonstrations for clients, including enabling teams on how to deliver them.

Client Engagement