Practice Management - Platform Engineer

Role Overview

Serve as the operational and technical backbone of the Managed Services Build Team, owning platform governance, workflow architecture, and cross-functional enablement to drive adoption and program scalability.

What You Will Do

Assist with platform operations, design solutions, become SME around monitoring tooling, build and manage structured practice programs, work with ATC teams, develop and deliver enablement solutions, lead rollout of new platform features, facilitate platform user listening sessions, coordinate and author cross-functional communications, speak and present to internal team audiences.

Why It Might Be a Fit

Intrinsically/self-motivated, high attention to detail, excellent oral and written communication, product demonstration, customer service, and presentation skills, comfortable training other teams and engaging senior stakeholders.

Requirements

• A minimum of 5 years of experience with enterprise platforms
• Gainsight Admin certification (L1/L2) strongly preferred
• Proficiency in data visualization and reporting
• Experience developing enablement programs, training materials, and user communications
• Excellent oral and written communication, product demonstration, customer service, and presentation skills
• Intrinsically/self-motivated
• High attention to detail

Benefits

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

Originally posted on Himalayas