Platform Operations Engineer

About Us

The Company: Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital , collaboration and curiosity pave the way for meaningful connections and learning opportunities with diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices.

The Product: Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With Dotdigital , marketers can seamlessly unify, enrich, and segment customer data. Breaking down data silos, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale. With powerful AI capabilities, Dotdigital makes it easy to automate deeply personalized experiences across web, email, SMS, WhatsApp, chat, push, social, ads, and more.

About the Role

We are seeking a talented and self-motivated Platform/DevOps Engineer to join our growing DevOps team that makes up part of the Platform and Data Engineering function. We engage in designing and managing production and development environments that support the Dotdigital SaaS platform evolution, growing year on year. We collaborate with highly talented cross-functional teams, across Product, Quality Assurance, Software Engineering and Operations functions, to continuously improve business outcomes and achieve corporate goals, through maintaining scalable infrastructure, automation, seamless integration, and innovative solutions.

Our product and technical teams are currently based in the UK, Poland, and South Africa and our 180 team members all work from home. We do make office and co-working spaces available, but that choice is up to you. We keep in touch with each other via Slack and Zoom and have a great collaborative culture. To top up our social batteries, we all meet up quarterly in person (we have a meetup per country) and work together for a day, and let off some steam with activities or tech talks.

Responsibilities

Design, implement, and maintain scalable infrastructure to support production and development environments.

Automate deployment processes and improve system performance.

Ensure 24/7 platform uptime across the globe. Support operational teams in BAU activities.

Collaborate with cross-functional teams to enhance system reliability and support development and operations initiatives.