M9 Solutions is dedicated to providing IT services and solutions to the Federal Government by mobilizing the right people, skills, clearance levels, and technologies to help organizations that desire improved performance and modern, sustainable change. M9 has provided quality IT services and support to more than 30 Federal Agencies and multiple commercial customers nationwide. Our capabilities include IT Talent Solutions, Data Delivery & Analytics, Cyber Security, Cloud Migration, Applications and Infrastructure, Software Development, and Finance & Accounting.
M9 Solutions is seeking a Platform Implementation Analyst to work remotely in support of a government contract for a client located in Washington, DC. An active TS/SCI clearance is required.
Responsibilities
- Deliver desk-side and small group training to analysts and operators on client-based data and analytic tools.
- Facilitate structured in-person or virtual training sessions, incorporating scenario-based exercises.
- Work alongside end users to observe and document real-world workflows, then convert those insights into practical platform usage patterns, dashboards, and applications.
- Proactively build relationships with users, identify gaps in current use cases, and propose new ways to leverage the platform for operations and intelligence.
- Build initial dashboards, searches, and analytic products, and coach users on how to construct their own questions, objects, and workflows in the platform.
- Provide virtual or onsite implementation support, triage user requests during rollouts, and collaborate with engineering teams to resolve configuration and platform issues.
- Capture and communicate detailed user feedback, pain points, and enhancement ideas to product and engineering stakeholders.
- Consistently brief stakeholders on user adoption, emerging use cases, and opportunities to expand the impact of the platform.
Required Skills and Qualifications
- Active TS/SCI security clearance.
- Strong analytical skills and the ability to turn loosely defined problems into structured questions and platform workflows.
- Technical foundation with working knowledge of tools and languages commonly used with the platforms, such as Python, Java, or JavaScript/TypeScript.
- Excellent communication and teaching skills, with the ability to break down complex analytical or technical concepts into simple, practical steps for end users.
- Comfort working directly with military, law enforcement, or other government stakeholders; prior experience briefing senior or high-level leaders is a plus.
- Ability to work independently in the field or remote environments while staying connected to central teams and processes.
- Willingness to travel domestically and, when required, internationally (approximately 25% of the time, or as required by the client).