EMPLOYER IS A CONTRACTOR FOR THE U.S. GOVERNMENT. THIS POSITION WILL REQUIRE U.S. CITIZENSHIP. Role Description:
We are seeking a dedicated and experienced Platform Engineer with strong multi-platform Infrastructure-as-Code proficiency to join our Federal Engineering team. This role involves managing Unicorn Delivery Service (UDS) deployments, generating training documentation, and training system integrators on our software tools. The ideal candidate will have a strong background in cross-functional relationship management, technical expertise, demonstrating a strong understanding of system architecture, and a passion for helping mission heroes (what we call our customers) achieve their goals with the UDS platform.
Responsibilities:
- Implement and manage Infrastructure-as-Code (IaC) modules to reliably provision and configure customer environments.
- Support deploying and managing UDS environments across AWS EKS, Azure AKS, and on-prem for government-backed commercial vendors.
- Build and maintain custom UDS packages and application-specific modules, enabling streamlined deployment of customer environments.
- Adhere to SLA commitments, including on-call support for critical UDS issues in customer environments.
- Serve as the primary technical interface for System Integrators and mission heroes, providing guidance, troubleshooting, and resolution of complex UDS issues.
- Develop and deliver technical training content tailored to mission hero needs, including remote and on-site sessions demonstrating platform features and best practices.
- Coordinate customer onboarding and ensure smooth adoption of UDS deployments.
- Gather feedback from mission heroes and the community to provide actionable insights to internal teams, improving products, services, and deployment processes.
- Collaborate with cross-functional teams for improvements to capabilities and strategies for improving deployment efficiency and customer outcomes.
- Analyze operational and usage data to identify trends, optimize delivery strategies, and drive process improvement.
- Experiment with new tools, techniques, and technologies to improve mission outcomes.
- Contribute to a culture of innovation and continuous improvement within the organization.
Travel Expectations/Requirements: Less than 25% expected
The listed responsibilities are not exhaustive, and additional responsibilities may be assigned based on the evolving needs of the organization. We are seeking a dynamic individual who is able to adapt and take on new responsibilities as they arise.
Preferred Experience and Qualifications:
- Possess strong proficiency with Terraform, Terraform Automation and COllaboration Software (TACOS), Kubernetes, Helm, and containerized applications, enabling robust platform deployment and management.
- Proven experie