Plan Automation Senior Analyst - Evernorth - The Cigna Group

The Plan Automation Senior Analyst owns plan build, configuration, and ongoing maintenance across administrative platforms supporting in‑force and newly implemented Supplemental Health business. The role partners with cross‑functional, geographically distributed teams to deliver client commitments, ensure operational readiness, and perform testing and validation for product enhancements. The position also supports onboarding and mentoring, works independently, and escalates complex issues to subject‑matter experts as needed.

What you’ll do:

Configure administrative platforms for new and existing clients, including validation and issue resolution prior to production go‑live

Proactively communicate risks, issues, and delays, and maintain clear documentation of status, decisions, and impacts

Collaborate with team members and matrix partners to deliver commitments and build strong working relationships

Apply working knowledge of end‑to‑end implementation and maintenance processes to improve procedures, controls, and overall operational efficiency

Identify and recommend opportunities to streamline workflows, reduce rework, and support best practices

Support team skill development and knowledge sharing through collaboration and peer mentoring

Support departmental and enterprise initiatives, including process enhancements and change management efforts

Demonstrate proficiency in core competencies, incorporating feedback to strengthen technical execution and performance

What you need to do the job:

High school diploma or GED - required; bachelor’s degree - preferred

Experience with Supplemental Health plan design and implementation, including platform configuration, testing and documentation, in a regulated environment - preferred

Demonstrated proficiency using system-based applications and Microsoft Office Suite tools - required

Ability to consistently perform high quality, accurate data entry in a fast‑paced, transactional environment - highly preferred

Strong verbal and written communication and organizational skills, with the ability to interact effectively across levels and functions – required

Ability to manage multiple priorities and meet tight deadlines in a fast‑paced environment - required

Strong analytical and problem-solving skills, required

Ability to work independently and comply with the company code of conduct – preferred

Occasional schedule flexibility to support client deliverables, production deployments/go-lives, or time-sensitive issue resolution - required

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group , you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dent