Patient Liaison - Remote

Join the Team Shaping the Future of Personalized Healthcare

SignatureMD, the nation's leading provider of personalized healthcare services, is seeking a highly motivated and relationship-focused Patient Liaison to join our Prospect Team. This unique remote contract opportunity allows you to work from home while helping patients connect with physicians who provide a more personalized healthcare experience.

Position Details

• Location: Remote (Work from Home)
• Schedule: Monday–Friday, Central Time
• Hours: Approximately 30 hours per week
• Compensation: $25 per hour
• Contract Length: Initial 3-month contract with potential for extension based on performance and business needs

About the Role

As a Patient Liaison, you will serve as the first point of contact for individuals who inquire through the SignatureMD website seeking a new physician. You'll educate prospective patients about our affiliated physicians and personalized care programs, answer questions, and guide them through the enrollment process.

This role combines customer service, relationship-building, healthcare knowledge, and sales skills. If you enjoy helping people make important decisions while working toward measurable goals, this could be an excellent fit.

Key Responsibilities

• Engage with prospective patients who inquire about SignatureMD physicians and programs.
• Clearly communicate the benefits of personalized healthcare and concierge medicine services.
• Build relationships with prospective patients and guide them through the membership enrollment process.
• Conduct timely follow-up communications to answer questions and encourage enrollment.
• Accurately document all interactions, activities, and outcomes within our CRM system.
• Track and meet performance metrics, including outreach activity and conversion goals.
• Participate in patient informational sessions and occasional evening events as needed.
• Attend training sessions and collaborate with team members to ensure a seamless patient experience.
• Maintain strict confidentiality of patient information and adhere to all privacy requirements.

What We're Looking For

The ideal candidate is a self-starter who is detail-oriented, personable, and motivated by helping people while achieving measurable results.

Qualifications:

• Previous experience in sales, healthcare services, customer success, patient relations, or high-touch hospitality environments.
• Strong communication, relationship-building, and consultative sales skills.
• Ability to work independently in a remote environment while maintaining high productivity and accountability.
• Excellent organizational skills and