Patient Enrollment Specialist- Bilingual Required

Overview:

The Enrollment Training Specialist is a hybrid, non-managerial role responsible for both direct patient enrollment activities and training, mentoring, and readiness support for the Enrollment team. Approximately 50% of this role is dedicated to hands-on enrollment work, including outbound patient calls and consent completion. The remaining time is focused on onboarding, coaching, skills development, and scheduling support to ensure consistent enrollment performance.

This role serves as a working subject-matter expert, modeling best practices and reinforcing enrollment standards through example, training, and mentorship. This position does not include people management or HR authority.

Reports To:

Director of Clinical Operations

Department:

Clinical Operations

Key Responsibilities

Direct Enrollment Execution (≈50%)

Conduct outbound and inbound patient calls to obtain program enrollment consents

Clearly explain program benefits, address patient questions, and overcome objections

Accurately document enrollment activities and consent records in the system of record

Maintain compliance with all documentation, scripting, and consent requirements

Meet or exceed individual enrollment productivity and quality standards

Model effective call techniques, scripting adherence, and patient experience best practices

Training, Mentoring & Readiness Support (≈50%)

Support onboarding and ongoing training for Enrollment Specialists – Including ShiFox, Nextiva/Genysis,Expectations, OhMD

Provide peer mentoring, coaching, and real-time feedback

Reinforce enrollment standards, workflows, and documentation quality

Identify skill gaps and deliver targeted refresher training

Assist with schedule alignment to support enrollment demand and coverage

Partner with leadership to assess enrollment readiness and performance risks

Maintain and update training materials, scripts, and job aids as needed

Collaboration & Continuous Improvement

Serve as a point of contact for enrollment-related training and process questions

Share best practices and performance insights with the Enrollment team

Contribute frontline feedback to improve enrollment workflows and patient experience

Support quality improvement initiatives tied to enrollment outcomes

Required Qualifications and Skills:

Experience in patient enrollment, consenting, or similar patient-facing roles 2 plus years

Demonstrated success meeting enrollment productivity and quality benchmarks

Strong communication, coaching, and mentoring skills

Ability to balance hands-on execution with training responsibilities

Comfort providing constructive peer feedback

Prior experience supporting train