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Operations Data Analyst - Credit One Bank
Data Analyst
Operations Data Analyst focused on optimizing customer service and card member experience using SQL, Python, and Tableau to collect, analyze, and visualize data across business systems.
About the role
Key Responsibilities
- Collect, consolidate, and cleanse data from multiple operational sources to support analysis and reporting.
- Develop and maintain interactive dashboards and visualizations in Tableau to track service metrics and process performance.
- Perform root‑cause analysis and identify opportunities for process improvement and operational efficiency.
- Collaborate with cross‑functional teams to define data requirements and translate business needs into analytical solutions.
- Document data models, ETL workflows, and analytical methodologies for reproducibility and auditability.
Requirements
- Proficiency in SQL for data extraction and manipulation from relational databases.
- Experience with Python for data cleaning, transformation, and statistical analysis.
- Strong visualization skills using Tableau (or similar) to create actionable insights.
- Solid understanding of ETL concepts and data pipeline design.
- Excellent problem‑solving abilities and a keen eye for detail in data quality and process optimization.
Skills
sqlpythontableaudata analysisprocess improvement