Opal Platform Engineering - weloglobal

Welo Global is a leader in multilingual AI, technology, and content solutions serving over 2,000 clients in 300 languages. The company combines globally scaled multilingual infrastructure, including a network of over 500,000 linguists and domain experts, with advanced NLP, computational linguistics, and best-in-class compliance backed by seven ISO certifications. Welo Global’s five brands—Welocalize (multilingual content and localization services for global enterprises), Park IP (intellectual property and patent translation services for law firms and corporate legal teams), Welo Life Sciences (regulated language and compliance-aligned content solutions for pharmaceutical, biotech, and medical device organizations), Adapt (multilingual performance-led digital marketing agency), and Welo Data (multilingual data generation, evaluation, and human data infrastructure for AI systems)—serve distinct customer segments with purpose-built expertise, fit-for-purpose solutions, and supporting technology. weloglobal.com

ROLE OVERVIEW

This role sits at the operational core of our internal platform, Opal, ensuring clients are configured, operational, and supported without requiring direct AI/ML Engineering involvement for routine matters.

The ideal candidate is a technical operator with a strong problem-solving mindset, capable of bridging client delivery and platform mechanics. You should be comfortable troubleshooting a broken MT pipeline, presenting performance data in a QBR, and building lightweight automation to eliminate manual work—all within the same week.

MAIN RESPONSIBILITIES

• Configure and maintain platform environments across TMS platforms (e.g., XTM, Phrase, memoQ, Trados), including MT engine connections, workflows, AIPE/AIQE parameters, and provider-level settings (glossaries, dictionaries, model selection).
• Act as the primary diagnostics layer between production teams and AI/ML Engineering. Investigate MT quality issues, identify root causes (data, engine, pipeline, or TMS), and escalate with clear reproduction steps and context.
• Manage end-to-end MT operations: data preparation, TM analysis, engine training, evaluation, deployment, and monitoring. Maintain relationships with MT providers and identify opportunities to optimise performance.
• Support pre-sales as an MT/AI subject matter expert. Build ROI models, prepare QBR insights (e.g., edit distance trends, MT savings, cost usage), and advise clients on MT strategy, including engine selection and content suitability.
• Identify and eliminate manual processes through automation. Design or build tools, scripts, and workflows that reduce human intervention and improve scalability. This is a core expectation of the role.

TECHNICAL SKILLS & REQUIREMENTS

Core Technical Skills