onsite
Onsite Support Engineer - Echelle Resources
Software Engineer
Onsite Support Engineer delivering hands‑on technical assistance, issue resolution, and validation support while collaborating closely with clients and engineering teams. Strong troubleshooting, documentation, and communication skills are essential.
About the role
Key Responsibilities
- Provide onsite technical support to clients, diagnosing and resolving hardware, software, and network issues.
- Track, document, and reproduce technical problems using issue‑tracking systems.
- Assist with validation testing, ensuring solutions meet quality and performance standards.
- Collaborate with engineering and QA teams to communicate findings and recommend improvements.
- Maintain clear, concise documentation for troubleshooting procedures and client interactions.
Requirements
- Proven experience in technical support or engineering roles.
- Strong troubleshooting and problem‑solving abilities.
- Familiarity with issue‑tracking tools and documentation best practices.
- Ability to work independently and manage multiple tasks in a fast‑paced environment.
Skills
customer supportcommunicationproblem solving