NiCE CXone Engineer, Professional Services Consultant

At TTEC Digital , we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

The NICE CXone Engineer is responsible for the overall development, testing and delivery of the NICE CXone software platform. This is a hands-on role for resources skilled in both business and technical consulting experience. You will be tasked to implement the NICE CXone software. Technical experience with various Contact Center technologies including NICE CXone, IVR/ACD, VoIP, Email, SMS, and Chat systems will be required. Key responsibilities include all tiers of the technology, including (but not limited to) design and development of our products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile or waterfall development processes.

What You'll Be Doing

• Contact Center as a Service (CCaaS) software management and domain experience.
• NICE CXone and CXone Studio Experience
• Work as a member of the TTEC Digital project team to enhance and improve software written in one or more of the following languages: CXone Studio, C#, ASP.NET
• Code and test projects.
• Deliver high-quality software on time.
• Attend meetings and training as required.
• Work with system analysis and project management for the successful completion of a project.
• 1-2 years of ASP/.NET experience (C#, VS.Net, XML, Web Services, etc.)

Skills and experience you will bring:

• Bachelor’s degree in computer science, IT, or engineering preferred.
• 3 or more years’ experience in NICE CXone and UC environments.
• 1 to 2 or more years of software development, to include design, custom and common coding (JavaScript, Python, Java, C++), and testing of real time systems.
• Experience with enterprise level CCaaS architecture for complex business needs.
• Network infrastructure experience.
• Team Player
• Desire to work in a fast-paced environment.
• Excellent customer-facing presentation skills with the ability to develop new solution pitches, value propositions, and demo experiences.
• Exercises wide latitude in determining objectives and approaches to engagements.
• Works on issues for development and future concepts.
• Existing knowledge and/or industry certifications for NICE CXone and process automation technologies.
• Ability to work US daytime hours.

About Us

TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service rep