Network Manager - Synapse Health

At Synapse Health, we're streamlining the durable medical equipment (DME) process.  We manage intake, documentation, routing, claims, billing, and patient support. Our model reshapes how DME is delivered and experienced.

Since 2016, with decades of industry and leadership experience, we've delivered tech-based solutions that help our partners to modernize operations, improve coordination, and reduce administrative burdens. By taking on operational and financial complexity, we're redefining how DME works for providers, prescribers, and patients. We are proud to offer work that matters, on a mission that matters .

Learn more at SynapseHealth.com and on Synapse Health’s LinkedIn .

What We Need:

Synapse Health is seeking a results-driven Network Manager to support the growth, performance, and operational excellence of our Equip vendor network. Reporting to the Director, Network & Pricing Services, this role is responsible for managing vendor relationships, monitoring performance, and ensuring service quality across our network of Durable Medical Equipment (DME) providers serving hospice agencies, skilled nursing facilities (SNFs), and other post-acute partners.

This role plays an important part in ensuring vendors meet service level expectations, maintain compliance, and deliver a consistent, high-quality experience to customers and patients. The Network Manager will partner closely with Operations, Implementation, Customer Support, Revenue Cycle, and Product teams to identify opportunities to improve network performance, streamline workflows, and strengthen vendor partnerships.

The ideal candidate is operationally minded, data-driven, and comfortable working in a fast-paced healthcare environment where collaboration, accountability, and continuous improvement are critical.

What You Will Do:

• Manage day-to-day relationships with assigned DME vendor partners, serving as a primary point of contact for performance, operational, and service-related matters.
• Monitor vendor performance metrics, service levels, turnaround times, and quality indicators to ensure alignment with contractual expectations.
• Identify performance gaps, root causes, and improvement opportunities, and partner with vendors to implement corrective actions and process enhancements.
• Support onboarding and integration of new vendors, ensuring operational readiness, documentation, and training requirements are met.
• Partner with Operations and Customer Support teams to address escalations, resolve service issues, and improve overall network reliability.
• Track and maintain vendor documentation, certifications, and compliance requirements in collaboration with Compliance and Operations teams.
• Assist in developing and maintaining vendor scorecards, performance dashboards, and reporting to support leadership visibility and decision-making.