Network Management Implementation Specialist - SCAN

Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the “12 Angry Seniors.” Their mission continues to guide everything we do.

Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults.

Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity.

At SCAN , we believe scale should strengthen—not dilute—our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve.

The Job

The Network Management Implementation Specialist plays a critical role in managing and coordinating the end-to-end onboarding and offboarding processes for contracted medical groups and providers within SCAN ’s network. This role combines operational implementation, process improvement, and systems integration support to ensure a seamless provider experience at initial contracting and during offboarding and member transitions.

The Implementation Specialist captures and defines business requirements, develops and maintains process documentation, and ensures system data integrity as part of SCAN ’s ongoing system modernization efforts. The position partners closely with key departments – including, Contracting, Delegation Oversight, Credentialing, Provider Relations, Network Training, Communications, Provider Data Management, Configuration, Finance, Claims, Clinical Operations, Member Services, IT, etc. to ensure compliance, accuracy, and timeliness across all operational and technical implementation for provider onboarding and offboarding. This includes ongoing improvements to provider onboarding materials, educational experiences, and outreach efforts, as well as the adoption of new tools, templates, and processes designed to enhance team efficiency and the overall provider experience for onboarding and offboarding.

This role is responsible for supporting continuous quality improvement, validating and coordinating system enhancements, monitoring critical business processes, and maintaining a consistent feedback loop to refine workflows and ensure operational readiness for provider onboarding and offboarding. By bridging technical, procedural, and relational aspects of provider management, the Implementation Spec