Multi-Line Claim Adjuster I Auto GL Property - Remote

Overview

Multi-Line Claim Representative I (Auto/GL/Property)

Location: Remote (Reports to Metairie, LA Branch) Schedule: Monday – Friday, 8:00 AM – 4:30 PM CT Salary Range: $50,000 - $55,000

Build Your Career With Purpose at CCMSI

At CCMSI , we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.

We don’t just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.

Job Summary

The Multi-Line Claim Representative I is responsible for the investigation and adjustment of assigned multi-line claims, primarily focused on commercial auto and general liability property damage claims, with exposure to litigation. This role manages claims from assignment through resolution (cradle to grave) in a fast-paced, multi-account environment.

The role includes handling claims across multiple jurisdictions and diverse accounts, including commercial trucking and public entity (municipal) business.

Responsibilities

• Investigate, evaluate, and adjust assigned multi-line claims (commercial auto and property, with GL exposure) in accordance with CCMSI standards, client instructions, and state regulations
• Manage claims cradle to grave, including those with litigation exposure
• Apply knowledge of insurance coverage to determine compensability and exposure
• Maintain consistent, proactive communication with clients, claimants, and attorneys, meeting high expectations for responsiveness (calls and emails)
• Establish and maintain appropriate reserves within authority guidelines
• Review medical, legal, and miscellaneous invoices to ensure accuracy and claim relevance
• Negotiate disputed invoices, damages, and settlements within authority limits
• Issue payments in accordance with CCMSI procedures and client guidelines
• Assist in the selection and coordination of defense counsel and other vendors
• Identify and pursue subrogation opportunities
• Maintain accurate and timely claim documentation, diaries, and file updates
• Prepare status reports, reserve updates, and claim summaries as required
• Handle claims across multiple accounts and jurisdictions including LA, TX, FL, MS, AL, GA, SC, and TN
• Support litigated files through coordination with legal partners and participation in proceedings as appropriate
• Ensure compliance with all service commitments and corporate claim handling standard